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Hire Terms & Conditions
Please find below our main terms and conditions:
The “Book Now” price is for the total number of days of the selected hire period. If the vehicle is returned more than 1 hour late, an extra day’s rental will be charged. Minimum hire periods apply to Weekends, Bank/Public holidays and to some locations.
You will have the vehicle for the rental period shown in the agreement. We may agree to extend this rental period but the rental period may never be more than 30 days. If you do not bring the vehicle back on time you are breaking the conditions of this agreement. We can charge you for every day or part-day you have the vehicle after you should have returned it to us. Until we get the vehicle back we will charge you the daily rate published on our website.
Payment is accepted by debit, credit or Amex card. Corporate clients BACS (must be cleared funds 3 days before the hire / event takes place).
A deposit of between £1,000-£10,000 will be taken at the time of rental.
The deposit (pre authorised on a debit, credit or Amex card) is refundable, provided the vehicle is returned with no new damage and the same amount of fuel.
For early bookings e.g. 2-3 months in advance we would do a 30% deposit and balance 4 weeks before. Bookings within 6-8 weeks we require full payment.
Card processing fees: debit card no fee, credit card 2.5% and Amex 5% fee.
All self drive hire quotes include fully comprehensive cover although security deposit / insurance excesses apply.
The amount of excess depends on which car you have rented. We do not offer any facility e.g. CDW to reduce the excess.
The excess ranges from £1,000 to £10,000.
An insurance proposal form must be completed by every hirer.
Minimum and maximum age limits apply. Details of which can be found on a quote page. There is a £25+vat per day per extra driver charge for additional drivers up to a maximum of 3 drivers in total.
The minimum age is 25 (limited cars). Majority of our cars are 28 years and above to a maximum age limit of 70 years.
Loss or Damage to Vehicle
Rates include comprehensive accidental damage cover, except for the first £1,000 – £10,000 which is dependant on the excess of the car you hired.
What to do if you have an accident
All accidents must be reported within 24 hours and an accident report form completed. Failure to do this may result in the insurance becoming invalid. If you have an accident you must not admit responsibility. You should get the names and addresses of everyone involved, including witnesses. You should also: make the vehicle secure; tell the police straight away if anyone is injured or there is a disagreement over who is responsible; and call our emergency helpline.
All our vehicles are fitted with telematic devices and your vehicle may be tracked for asset recovery and insurance purpose or in the event of unauthorised usage.
Rates include 100 inclusive miles per day then a cost per mile thereafter
A valid original driving licence (held for at least five years) must be produced at the time of hire.
Copies of ID must be sent prior to hire and originals available to show on the day of hire.
Proof of ID required: Driving licence, DVLA check, Passport, 2 x proof of home address (within 3 months and formal in nature e.g. bank / credit card statement, utility bill, council tax etc).
Fuel is not included in the price. If the vehicle is not returned with the same amount of fuel then there is a charge of £25+vat plus cost of fuel at the time of hire.
There is a £25+vat per day per driver charge for any additional drivers. Driving licences for additional drivers must be shown at the time of hire plus copies prior to hire.
London Congestion Charge / Dart Charge
You are liable for the first and last day of the hire if the vehicle is delivered and/or collected in the congestion zone or if we travel through the zone to the delivery/collection location. The hirer is liable and responsible for any additional days payment if the vehicle is driven in the zone during any other apart of the rental.
The hirer is responsible for ensuring the vehicle is returned to the agreed location. If we have agreed for the vehicle to be returned outside of office hours, the hirer will remain responsible for the vehicle and it’s condition until it is re-inspected by a member of our staff. The hirer will remain responsible for the vehicle and it’s condition and any parking charges until it is re-inspected by a member of our staff.
Customers are able to park their own vehicles at our Head office location.
Parking, Traffic and other offences / fines
All fines and court costs for parking, traffic or other offences (including any costs which arise if the vehicle is clamped or towed) are the responsibility of the hirer. An extra £25+vat admin charge per offence will apply.
No Smoking Policy
We operate a no smoking policy on all rental vehicles and reserve the right to charge a fixed £500 valeting fee on return of the vehicle if you have smoked or allowed smoking within the vehicle. This includes allowing cigarette smoke or ash into the vehicle which would imply the above.
Cars may be taken out of England, Scotland or Wales but only with pre-written consent from us. Vehicles taken abroad will be subject to a Green card, which is European insurance cover. For a week or part of its an extra £175 fee.
Child / Baby Seats
We do not supply car seats. Any fitting of your own car seat is the responsibility of the hirer.
Once a payment has been taken and the booking has been confirmed via email the hire cannot be cancelled, re-booked or changed under any circumstances. In the event of a deposit taken, you may well still be liable for the full amount.
Your contract with us
By signing the form at the place you rented the vehicle from, you will have accepted the conditions set out in this rental agreement. Please read the agreement carefully. If there is anything you do not understand or do not agree with, please ask a member of staff at the time of hire.
You must look after the vehicle and the keys to the vehicle. You must always lock the vehicle when you are not using it, and use any security device fitted to or supplied with the vehicle. You must always protect the vehicle against bad weather which can cause damage. You must make sure that you use the correct fuel.
You are responsible for any damage to the vehicle caused by hitting low-level objects, such as bridges or low branches.
You must not sell, rent or dispose of the vehicle or any of its parts.You must not give anyone any legal rights over the vehicle.
You must not let anyone work on the vehicle without our permission. If we do give you permission, we will only give you a refund if you have a receipt for the work.
You must let us know as soon as you become aware of a fault in the vehicle.
You must bring the vehicle back to the place we agreed. One of our staff must see the vehicle to check that it is in good condition. If we have agreed that you may return the vehicle outside business hours, you will remain responsible for the vehicle and its condition until it is reinspected by a member of staff.
You will have to pay for reasonable costs of repair if:
• we have to pay extra costs to return the vehicle to its condition when the pre-rental inspection was carried out (for example, if extra valeting time or special material or equipment is needed to restore the vehicle to its pre-rental condition); or
• you have damaged the inside of the vehicle.
Before you bring back the vehicle you must check that you have not left any personal belongings in the vehicle.
We have maintained the vehicle to at least the manufacturer’s recommended standard. We assure you that the vehicle is roadworthy and suitable for renting at the start of the rental period. We are not responsible for indirect or consequential losses which happen as a side effect of a breakdown which are not foreseeable by either party (such as loss of profits or loss of opportunity).
We are only responsible for loss or damage to property left in the vehicle if the loss or damage results from our negligence or a breach of contract.
Conditions of use
The vehicle must only be driven by you and any other driver named only, or by anyone else we authorise in writing. Anyone driving the vehicle must have a full valid driving licence.
You or any other authorised driver must not:
• use the vehicle for hire or reward;
• use the vehicle for any illegal purpose;
• use the vehicle for racing, pacemaking, testing the vehicle’s reliability and speed or teaching someone to drive;
• use the vehicle while under the influence of alcoholor drugs;
• drive the vehicle outside England, Scotland and Wales, unless we have given you written permission;
We work out our charges using as per repair costs stated on the contract. You will be liable for:
The rental and any other charges we work out according to this agreement.
Any charge for loss or damage resulting from your hire.
A refuelling service charge if you have used, and not replaced, the quantity of fuel that we supplied at the start of the original rental. £25+vat plus cost of fuel.
All fines and court costs for parking, traffic or other offences (including any costs which arise if the vehicle is clamped). You must pay the appropriate authority any fines and costs if and when the authority demands this payment. If you do not, you will be responsible to pay our reasonable administration charges which arise when we deal with these matters.
The reasonable cost of repairing any extra damage which was not noted on our damage sheet / contract, whether you were at fault or not. And the reasonable cost of replacing the vehicle if it is stolen due to hirer negligence.
A loss-of-income charge, when we demand it, if we cannot rent out the vehicle because it needs to be repaired, it is a write-off (can’t be repaired) or it has been stolen and we are waiting to receive full payment of the vehicle’s value. We will charge you at the published daily rate and we will never charge you for more than 30 days’ rental charges. We will always do everything we can to make sure the vehicle is repaired or we get payment as soon as possible.
Interest which we will add every day to any amount you do not pay us on time, at the rate of 4% a year above the base lending rate.
Value added tax and all other taxes on any of the charges listed above, as appropriate. You are responsible for all charges, even if you have asked someone else to be responsible for them.
This is possible but rare due to the value of our vehicles. We have to refer the amount of cover you arrange, the type of policy and the insurer you have chosen to our insurers before the hire can commence. Proof of an insurance certificate or cover note will be required.
We must be satisfied with the cover and policy conditions, and you must not change them. We may ask your insurers to record our name as owners of the vehicle. If the vehicle is damaged or stolen you will let us negotiate with the insurers about whether the vehicle can be repaired or what compensation is due to us. You are financially responsible for settling the full claim and paying all costs if the policy you have arranged fails and the vehicle is damaged, lost or stolen, or a claim as made by any other party.
All cars are subject to availability and can be subject to change without prior notice.
You agree that we may use any information you have given us to carry out our own background research. If you break the agreement we can give this information to credit reference agencies, the Driver and Vehicle Licensing Authority (DVLA), debt collectors and any other relevant organisation.
Ending the agreement
If we end this agreement it will not affect our right to receive any money we are owed under the conditions of this agreement. We can also claim reasonable costs from you if you do not meet the main requirements of this agreement. We can repossess the vehicle (and charge you a reasonable amount) without using unreasonable force or causing damage.
Governing UK Law
This agreement is governed by the laws of the UK. Any dispute may be settled in a court in the UK.
If you would like any further clarification regarding our terms and conditions, please contact our customer services.